Less then a week after I’ve returned for all my other jewelry needs (ring cleaning, watch battery replacement). I highly recommend you visit before you purchase a diamond ring anywhere else. Buy with confidence and find your dream jewelry.
This place is awesome. Had two watches adjusted there. Staff is friendly, personable, and extremely helpful. Collection of jewelry and watches are nice as well.
Professional, knowledgeable, genuine, and honest the only jeweler you need. Fabio and family took the time to help me find the diamond to go with an original ring design. I’m very impressed, and satisfied with my beautiful purchase (so was she).
This is the type of customer service you dream of, it is unfortunate that there are not enough places left like Vaughn Garouche Jewelers. They are one of a kind. Great people!!!
This is THE place to purchase cherished jewelry. The staff is wonderfully knowledgeable, they LISTEN to what you are saying, they offer suggestions, and they ask very fair prices for their items. I have seen some of Fabio's custom-designs, and they are incredible. They repaired my and my husband's wedding sets at a very fair price. I highly recommend them for their artistry in custom work and the fairness of their transactions.
Thank you Fabio and to your wife for helping my husband Ryan picked my beautiful piece of art diamond ring. I loved it very much! You guys are genuinely awesome and trustworthy couple! Very down to earth and very happy to serve your clients. Fabio and his wife will make you feel like you are a family and not just customers when you visit their store. We felt their sincerity to help everyone as soon as we walked in and provided us information we need for my diamond ring. They told me the stories about how my husband picked my beautiful ring, i think that's really sweet! Also they helped us stay in budget, we got our other jewelries cleaned and replaced the batteries of our watches. Fabio your willingness to help your customers without taking advantage of them like other jewelers do is beyond compare. More power to your family and business. I highly recommend your store to our family and friends....
Terrible experience. I took in my watch on a Saturday to simply have the battery replaced. This watch is a few year's old however this was the first time getting the battery changed. The owner took my watch to the back and did not come back upfront for an extended period of time. When he finally came back upfront he told me that he was unable to open the watch and that I could leave the watch there and it will be ready for pick up on Tuesday! As stated above this was a Saturday. Three days to replace a watch battery is completely unacceptable. Most places in the mall will change the battery within an hour of dropping it off. When I asked why it would take so long to replace the battery he said it needed a special machine to help open the back of the watch. He then stated that the last person to change the battery on this watch must have also had a hard time do to the small scratches on the back. Once again as stated above this was the first time taking the watch in for a battery replacement. I took my watch and left the store. It was not until I got home that I saw all of the VERY LARGE SCRATCHES on the back of my watch and all the pry marks from him trying to open it. The back is completely ruined! And the fact that he tried to cover it up by saying that the last guy must have had a hard time too shows how untrustworthy these people are. DO NOT WASTE YOUR MONEY AT THIS PLACE. THEY CAN NOT BE TRUSTED. WILL NEVER GO BACK!
Vaughn Garouche Jewelers Couture is a US Jewelry Store based in Streamwood, Illinois. Vaughn Garouche Jewelers Couture is located at 1034 E Schaumburg Rd, Streamwood, IL 60107, USA.
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